For over 30 years, SecurU has been a trusted dealer of Kantech access control solutions in Ontario. Fourteen years ago, this established security integrator embarked on a transformative journey by partnering with My Managed Security to adopt Kantech hattrix, a cloud-based, managed access control platform.
This partnership has significantly enhanced SecurU’s service offerings and brought remarkable benefits to their customers. In this testimonial-style overview, we explore how SecurU’s transition to My Managed Security’s hattrix solution has improved uptime, reduced on-site visits, and empowered both SecurU’s team and clients in everyday security management.
Embracing the Cloud: From Traditional Access Control to hattrix
SecurU’s decision to migrate from traditional on-premise access control to the hattrix cloud platform was a major turning point. hattrix, delivered through My Managed Security’s Managed Service Provider program, allows access control systems to be hosted and managed in the cloud and accessed securely from anywhere through a web browser or mobile interface.
This shift gave SecurU and its clients the ability to manage access control remotely with ease, leveraging EntraPassWeb security management software in a web-based environment. Customers can now monitor and control their facilities in real time without being physically on-site, while SecurU’s technicians can service systems remotely rather than dispatching a truck for every update.
The result is improved uptime and reliability for clients. The hattrix cloud infrastructure is professionally maintained, continuously updated, and monitored 24/7. Downtime has become minimal, ensuring that doors, card readers, and system components remain operational when they are needed most. This level of availability delivers peace of mind for organizations relying on access control as a critical operational system.
The cloud model has also introduced cost efficiencies. By removing the need for on-site servers and local software maintenance, clients benefit from a lower total cost of ownership. Software updates, system backups, and security hardening are handled in the background, allowing both SecurU and its customers to focus on access control rather than IT administration.
Key Benefits for SecurU’s Customers
Working with My Managed Security and the hattrix platform has delivered tangible, day-to-day benefits for SecurU’s customers across Ontario.
Exceptional Uptime and Reliability
The cloud-based system is monitored and maintained around the clock. Unlike legacy on-site systems that may experience server failures, delayed patches, or hardware degradation, the hattrix platform is built with redundancy and resilience in mind. Clients experience near-continuous uptime, ensuring access points remain online and secure without unexpected interruptions.
Remote Management and Fewer Truck Rolls
One of the most immediate improvements has been a significant reduction in on-site service visits. Tasks that once required a technician to be physically present can now be completed remotely through the hattrix web portal or mobile interface.
SecurU’s helpdesk team can log into client systems to handle programming changes, troubleshoot issues, or guide users through adjustments. Common updates such as modifying door schedules or changing user access permissions can now be completed in minutes instead of days. This reduces travel time, lowers operational costs, and dramatically improves response times for clients.
Faster Support and Proactive Service
With real-time system visibility, SecurU can often identify and resolve issues before clients are impacted. Alerts such as a controller going offline or a low battery condition can be addressed remotely, preventing larger disruptions.
Clients can also contact SecurU’s helpdesk for immediate assistance. For example, adjusting holiday door schedules can be completed during a single phone call. During one recent holiday season, a client needed to modify office hours across multiple entry points. Rather than scheduling multiple site visits, SecurU’s team completed the updates remotely in one session, with changes taking effect instantly across all locations.
Empowered and Educated End Users
The hattrix platform empowers clients to manage routine tasks independently. Its intuitive web interface allows authorized users to add or remove credentials, print access cards, and generate basic reports with minimal training.
SecurU provides structured training during system handover, ensuring clients are comfortable performing everyday tasks while still having access to expert support when needed. This balance reduces frustration, improves user confidence, and strengthens long-term customer relationships.
Scalability and Future Readiness
Since partnering with My Managed Security, SecurU has been able to scale client systems efficiently. Adding new locations or expanding hardware deployments is streamlined under the cloud-managed model and typically requires only device installation and cloud enrollment.
This scalability allows clients to grow without major infrastructure changes. It also enables SecurU to deploy new features, updates, and integrations across its customer base simultaneously, keeping systems current and future-ready without disruption.
Integrated Alarm Management with DSC PowerSeries Neo
A standout capability of the partnership is the integration of DSC PowerSeries Neo intrusion alarm systems into the hattrix platform. Traditionally, alarm management relied on physical keypads and on-site programming. Through My Managed Security’s integration, SecurU can now access a virtual keypad remotely.
This digital interface allows technicians to arm and disarm systems, view trouble alerts, bypass zones, and adjust programming as if they were on-site. If a faulty sensor triggers repeated false alarms overnight, SecurU can remotely bypass the affected zone and re-arm the system within seconds. Permanent repairs can then be scheduled during regular business hours rather than requiring after-hours site visits.
This integration consolidates access control and intrusion support into a single, unified service experience, simplifying operations for clients and allowing technicians to focus on higher-value work.
Real-World Example: Holiday Scheduling Without the Headache
Holiday scheduling is a common operational challenge for many organizations. In the past, changing door unlock schedules often required on-site visits or complex local programming.
With hattrix, schedule changes are handled remotely. A multi-site retail client recently needed to adjust door schedules across more than a dozen locations for a provincial holiday. SecurU accessed each site through the hattrix web portal and completed all updates in a single afternoon. The changes took effect immediately, and the client received confirmation without any disruption to daily operations.
Efficiency Gains and Stronger Client Relationships
By leveraging My Managed Security’s managed services model, SecurU has improved internal efficiency while delivering a better customer experience. Reduced on-site support requirements allow technicians to focus on installations, system upgrades, and preventative maintenance rather than minor administrative changes.
This operational shift has strengthened long-term client relationships. Customers benefit from faster response times, proactive issue resolution, and consistent communication. Over the past 14 years, many engagements have evolved into long-term partnerships built on trust, reliability, and ongoing service value.
As one SecurU manager noted, the transition enabled the company to deliver security management as an ongoing service rather than a one-time installation.
Conclusion: A Partnership That Delivers Peace of Mind
SecurU’s long-standing partnership with My Managed Security and adoption of the hattrix cloud platform highlights the value of managed services in modern access control deployments. Over 14 years, SecurU has transitioned from a reactive, on-premise model to a proactive, cloud-managed approach.
Customers benefit from improved uptime, faster support, fewer site visits, intuitive system management, and advanced integrations that simplify daily operations. For SecurU, the partnership enables delivery of modern access control solutions without the burden of managing infrastructure.
The result is a mutually beneficial outcome. SecurU continues to thrive as a forward-thinking security integrator, My Managed Security strengthens its dealer ecosystem, and customers receive dependable, future-ready access control systems that provide lasting peace of mind.